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Billing & Virtual Assistance Services

After running a successful mental health group practice for 9 years I am excited to now offer top of the line insurance billing and virtual assistant services. Together with my previous practice manager, Crystal Watson, we are committed to providing your practice with the same high quality services we provided through ours. 

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You can rest assured your billing will be done regularly (at a frequency you choose), claims will be followed up on promptly, and that you will always have someone able to answer questions and provide written reports showing you the status of your payments. 

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We provide all billing clients with an aging report every 30 days as well as offer a virtual face to face appointment to review the aging report. Billing is arguably one of the most important aspects of your business and ensuring nothing is missed is key to longterm financial stability. 

Image by Scott Graham

Billing
6% of allowed amount
paid by provider after collected.

  • File all claims every 72 business hours or sooner if possible (business hours defined as Monday-Thursday).

  • Review ERA’s for denials/deductibles and paid claims etc. 

  • Follow up on any denied claims and will resubmit up to 3 times.  

  • Provide an aging report for all claims 30+ days old by the 10th of each month detailing any information obtained about the reasons for the denial including notes of outreach to insurance companies and their response. 

  • Face to face meeting via zoom to review aging report. 

Forms

Additional Insurance Services
$30 an hour

  • Filing appeals 

  • Preauthorizations

  • Verifying patient benefits

  • Claims that are billed due to providers error (ie not removing a canceled appointment) and require ESBC to contact the insurance to have the claim reversed.

  • If provider wishes to continue disputing the claim with the insurance company after 3 attempts

Woman on Phone

Virtual Asssitant Services
$30 an hour

  • Scheduling patient appointments

  • Live answer available.

  • Reviewing intake packets

  • Assistance onboarding new employees​

  • Scheduling interviews/meetings

  • Credentialing

  • Reviewing faxes

  • Sending out record requests

  • And much more! Just tell us what you need!

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